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VIC P&O Cruise Cancelled Booking After Payment and Confirmation?

Discussion in 'Australian Consumer Law Forum' started by chloden, 12 September 2016.

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  1. chloden

    chloden Member

    12 September 2016
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    P&O Cruise cancelled our cruise 2 weeks after it was booked and paid in full. I have not been contacted by P&O or my travel agent. I found out when I signed into my P&O booking.

    I am aware the the fare I booked was an error and substantially below the correct price. When I made the booking, I paid in full and received a confirmation email from both P&O and my travel agent. I was also able to sign into my booking on P&O's website where it was further confirmed.

    As of Sunday, I am no longer able to sign in and I get a message to say the booking is cancelled. I have not yet contacted my agent or P&O and would like some help with Australian Consumer Law with regards to advertised errors, particularly after full payment is accepted and confirmations are received.
  2. Victoria S

    Victoria S Well-Known Member

    9 April 2014
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    The first place I would look is in the terms and conditions of the booking that you have made. Does their own booking policy allow them to cancel for no reason - or for incorrect pricing?

    Generally though, if there is nothing in the terms and conditions, once payment is made - the vendor cannot then retract the transaction.

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