Is it possible to take legal action against an online international seller?
I have issued a Form 1 but are just mocking the form, they think it's a joke.
They shipped me the incorrect item, they asked me to return the item at my expense and they will ship the right one.
I shipped the item back at my expense and they keep on asking me to ship it back and they will refund me.
When I advise them over and over the item has been returned and explain the issue the just reply with a smiley emoji.
The item was shipped from their Australian Warehouse, does Australian Consumer Law come into play here?
I have issued a Form 1 but are just mocking the form, they think it's a joke.
They shipped me the incorrect item, they asked me to return the item at my expense and they will ship the right one.
I shipped the item back at my expense and they keep on asking me to ship it back and they will refund me.
When I advise them over and over the item has been returned and explain the issue the just reply with a smiley emoji.
The item was shipped from their Australian Warehouse, does Australian Consumer Law come into play here?