Hoping to get some clarification and/or advice please on the following situation.
I had a client that placed a deposit on a wedding cake in 2016. The wedding was for 2017.
We meet with the client again in 2017 to discuss design, flavors etc.
Sent client sketches - no reply
The client would then email a couple of weeks later advising they were waiting on the quote & sketches.
She kept claiming she never received anything.
I then managed to get her to answer her phone 2 weeks before her wedding which is when I was advised that she was going to another decorator.
Now fast forward to 2018 she wants her deposit back.
I have offered a store credit for 50% of the deposit as we did meet and do sketches for custom design etc.
The customer is not happy and demanding full deposit back.
Where do we stand legally, please?
I had a client that placed a deposit on a wedding cake in 2016. The wedding was for 2017.
We meet with the client again in 2017 to discuss design, flavors etc.
Sent client sketches - no reply
The client would then email a couple of weeks later advising they were waiting on the quote & sketches.
She kept claiming she never received anything.
I then managed to get her to answer her phone 2 weeks before her wedding which is when I was advised that she was going to another decorator.
Now fast forward to 2018 she wants her deposit back.
I have offered a store credit for 50% of the deposit as we did meet and do sketches for custom design etc.
The customer is not happy and demanding full deposit back.
Where do we stand legally, please?