Hi, I was just wanting your opinion or help.
My daughter and her partner are building a new home. The builder they are going through has a glossy catalog which clearly states all these extra inclusion when they sign up, i.e. dishwasher, concrete around home and drive way and so forth. The problem is, they have their plans drawn up and there is no inclusion written on there.
When they have asked the question, they said, oh, because you have been given other extras (of which are a different offering), you don't get what is in pamphlet. Is this right under Australian Consumer Law or can they pursue this?
When my daughter questioned a bit further, they offered them $300 - what a joke when clearly it is in their pamphlet - there are no clauses.
My daughter and her partner are building a new home. The builder they are going through has a glossy catalog which clearly states all these extra inclusion when they sign up, i.e. dishwasher, concrete around home and drive way and so forth. The problem is, they have their plans drawn up and there is no inclusion written on there.
When they have asked the question, they said, oh, because you have been given other extras (of which are a different offering), you don't get what is in pamphlet. Is this right under Australian Consumer Law or can they pursue this?
When my daughter questioned a bit further, they offered them $300 - what a joke when clearly it is in their pamphlet - there are no clauses.