Rod I can not thank you enough.As you now have official documents you do need legal assistance.
If I was in your position I'd be posting an apology, keeping it up for 24 hrs as per their demand and telling the lawyer their demand has been met. I'd also be saying in writing to the lawyer that 'I continue to reserve all my rights and the posting of the apology is not admission of wrong-doing.'. I'd also be saying that I will be seeking the recovery of all costs I incur from this time onwards in dealing with this matter and asking for the case to withdrawn from court. I'd also be mentioning something about getting court papers before the 28 day period had expired.
I think there is a legal clause that better says you're not admitting to the act/wrong-doing but I don't know what it is. Legal advice now can potentially save you time and money later. As stated above in another post, the truth of what you originally said is a complete defence. Based on what you have said, I think your case is a strong case if it does go to court. But do get assistance from someone who can look at all your papers/posts/correspondence to give you better advice.
All the best, let us know how you go.
We have an appointment to see a lawyer on Friday and I've printed off every shard of evidence to support our case. At the end of the day I said what I felt was an honest opinion on the basis of the service my boyfriend and I had received. I will make a note of all your suggestions and take them with me to the lawyer. I'm open to suggestions of an apology if you have any, my frustration is still too raw to even configure one.
Thank you again