I don't even know where to start! I guess my first question is, in the case of a mentorship, if I haven't started the mentoring program yet, and I'm still paying a weekly amount towards it, (I've just found out that the mentor who promoted exclusivity to me has gone back on their word) won't refund my money because I now wish to leave before it starts. And apparently the event I attended which I was invited to and was told was free is now going to cost me because I am leaving. But I have it in writing that it was free, and nowhere is it written on the website or anywhere that they have a "no refund policy". The game and format was changed while I was still paying for this program. I want out. I haven't started yet and the event was free. Only document I have signed was a ezi debit request form. I have evidence of the money coming out, the invoice for the program and nowhere stating on there that it includes the event costing. It is just soley for the program. But no documentation that has any terms and conditions or policies. Even the website is blank in those areas. So I guess the question/s are: Can this person legally have a no refund policy under Australian Consumer Law? And are they allowed to charge me for an event that was free? Please if you need more information let me know and I'll see what I can provide.