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VIC Am I Entitled to Refund Under Australian Consumer Law?

Discussion in 'Australian Consumer Law Forum' started by lia, 22 June 2016.

  1. lia

    lia Member

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    I bought a generator. Before the warranty ran out, it needed parts. It then blew up and I have asked for a refund under Australian Consumer Law. They said I used it wrong?
     
  2. Rod

    Rod Well-Known Member

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    How did they determine you used it incorrectly?
     
  3. Victoria S

    Victoria S Well-Known Member

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    If it was under warranty when it blew up and they can't point to hard evidence of how you apparently used it incorrectly, they are bound by their warranty under Australian Consumer Law. I would send them a letter of demand, demanding that they fix or refund the generator within 7 days otherwise you will involve Consumer Affairs or take them to VCAT.

    These might be helpful:
    Australian Consumer Law Guarantees - How Can They Protect You? - Legal Blog - LawAnswers.com.au
    Consumer Protection: What To Do If Your Australian Consumer Law Guarantees Are Breached - Legal Blog - LawAnswers.com.au
    Your Consumer Rights - Repairs, Refunds and Exchanges - Legal Blog - LawAnswers.com.au
     
  4. Callan Williams

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    Its needed parts? Did you get someone else to install those parts? Were the parts issued by the manufacturer? That is something I would be asking? Did they put the parts in and then it blew up?
     

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