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VIC Sensis Ruined Yellow Pages Ad - Australian Consumer Law Case?

Discussion in 'Australian Consumer Law Forum' started by Peter Roberts, 31 August 2015.

  1. Peter Roberts

    Peter Roberts Member

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    Hello, in May this year I was sold a premium Sensis Yellow Pages advertising package for my videographer business by Sensis which included a designing service. When the ad appeared in June, it was advertising another company in the United States. It also had prominent textual and spelling errors including a slogan (not submitted by me) "where creativity megres (sic) with talent".

    I immediately submitted alterations, which were not implemented until late in July, and only after numerous emails back and forth because of inaction on the part of Sensis. Despite this I was charged the full $570 fee, plus another $778 which was for advertising from the beginning of June up to the end of July. In effect I was charged $1348 for less than two weeks of advertising.

    When I complained, Sensis only offered to reduce the bill by $180. I decided I wanted to end the contract on the basis of the failure of Sensis to provide services and damage to my business reputation. I have gone through the process with them of terminating the contract, but they still want me to pay the $778 plus a $1200 cancellation fee, which I have told them I will not pay. I also told them that if they wish to pursue this in court that I will look into claiming damages to the reputation of my business. I received no business from this ad at all, and I am not surprised.

    Do I have a case under Australian Consumer Law and what do I need to do?
     
  2. Sarah J

    Sarah J Well-Known Member

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    Hi Peter,

    Most likely you do. Contact the Telecommunications Industry Ombudsman, if you haven't already. They deal with yellow pages complaints/disputes, including incorrect advertisements. I would expect Sensis to amend the advertisement with the correct information or refund you.
     
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  3. Peter Roberts

    Peter Roberts Member

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    Thank you. As it turns out, Sensis saw this post and have subsequently provided a full refund.
     
    MummaBear, SamanthaJay and Sarah J like this.
  4. Sarah J

    Sarah J Well-Known Member

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    Hi Peter,

    Thanks for the update. I'm glad it has all be resolved!
     
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  5. tassiecelt

    tassiecelt Member

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    I have a similar problem. Sensis is ignoring the artwork that I provided and messing up the advert. I also received an offer of 10% discount which is a bit of an insult. I've been advertising with Sensis for over 30 years. In that time, they have always confirmed the artwork with me - not this time.

    I've also refused to pay the balance (about 50%), which remains after finally seeing a copy of the yellow pages and seeing the mess they made for the first time. I did complain to TIO but they said they were unable to help.

    I work as a signwriter, if a client give me artwork and I choose to ignore it and make up my own design then I would expect the customer to be happy. I would fix the problem at my expense or refund in full.
    I expect the same from Sensis (but very much doubt if they care).
     
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