Hi,
I recently purchased a quilt set advertised online. This was paid in full and I have received delivery.
I found that the set was advertised with a "What's in the box" list including quilt cover, 2 pillowcases and 2 cushions.
The cushions weren't included in the delivery. When I queried this, the retailer said it was an error on their website and shouldn't have been advertised as such. I replied that they should fulfil what was advertised, but again was told no as they "would be at a loss". She offered to send the cushions free of charge if I wanted to pay for them or I could return my purchase.
Is this legal under Australian Consumer Law? The website has now been updated to remove the cushions in the set.
Thanks
I recently purchased a quilt set advertised online. This was paid in full and I have received delivery.
I found that the set was advertised with a "What's in the box" list including quilt cover, 2 pillowcases and 2 cushions.
The cushions weren't included in the delivery. When I queried this, the retailer said it was an error on their website and shouldn't have been advertised as such. I replied that they should fulfil what was advertised, but again was told no as they "would be at a loss". She offered to send the cushions free of charge if I wanted to pay for them or I could return my purchase.
Is this legal under Australian Consumer Law? The website has now been updated to remove the cushions in the set.
Thanks