Hello. I have a friend that has signed a licence agreement for a cafe that is run inside another shop. The Cafè is run within the main shop's trading hours but the other day my friend and 2 of his staff that he was paying to be there had to wait an hour and a half until someone came to open the main shop so he could get in to open the cafe inside. He also had to tell customers he wasn't sure what time he could open. He tried to call the licensor to see what was happening - no answer and finally when someone showed up, all he got was an 'oh sorry', but he still has to pay the licensor rent for the space and his staff that had to wait an hour and a half. Also, all the customers he had to turn away so losing sales and disappointing regular customers. What I want to know is could that be a breach in the agreement or is there anything under commercial law he could legally do because I don't think this is fair for him at all.