I am trying to find out what the laws are in Victoria and Australia with regard to voice recording incoming phone calls from clients. I work for a government organisation that is looking at what the record keeping requirements are for this activity.
These recordings may be used as evidence in court, if complaints about the service are raised. How long are we required to keep them? What is the minimum time they should be kept? Who should have access to these recordings?
Are we required to give access to the recordings to anyone specifically if requested? What are the restrictions of access?
Sorry for the multiple questions... I have tried PROV and DoJR without much success. Which legislation would be the most helpful? Where is the best place to find answers to these questions?
These recordings may be used as evidence in court, if complaints about the service are raised. How long are we required to keep them? What is the minimum time they should be kept? Who should have access to these recordings?
Are we required to give access to the recordings to anyone specifically if requested? What are the restrictions of access?
Sorry for the multiple questions... I have tried PROV and DoJR without much success. Which legislation would be the most helpful? Where is the best place to find answers to these questions?