Hi all,
My father has recently been looking for a new camera. He's decided on a Sony camera. Last week (Friday), he stumbled across CameraSky which sold this camera for a significantly cheaper price - with a discount. He called me up and sent me the link and asked me to check to make sure there's no catches with the price and that this website is legit. (English isn't his first language).
I checked for him and made sure everything was fine. The price displayed was $987.90AUD. We added a few extra things and proceeded to paying. Credit card payment had a surcharge of 1.5% so he opted to do a direct bank transfer. He completed this action after he received instructions from an automated email and received an invoice along with an order number that matched his original order number.
The invoice clearly listed the price, which was $987.90, and also other things he's purchased.
Today, he called me up again and told me he had received an email from CameraSky again. This is the email below:
'Hi ,
We sincerely apologize for the inconvenience this has caused you. We regret to inform you that we will not be able to ship your order as originally priced. A staff of ours had used the wrong currency while updating our product prices thus causing our website to display the wrong amounts.
Rest assured that significant measures have been taken to ensure that this does not happen again. We are truly sorry about this error.
The updated price in our website for Sony Cyber-shot DSC-RX100 V Digital Camera is $1,254
Unfortunately, we won't be able to cover the price difference. You have the option to change to other models and add money or cancel the order and get a full refund. Again, our sincerest apologies for the inconvenience this has caused and we hope you will give us another chance to serve you better.
Sincerely,
CameraSky AU Team
My question is this...
1. Do sellers and retailers legally have to honour their cheapest advertised price under Australian Consumer Law?
2. In this case, it really wasn't 'multiple price tags' but it was a very simple price tag that said $987.90 and it was '30% off' but can they simply did not honour the price that was advertised?
3. He has already paid for this and has already received an invoice, I would believe the transaction is considered 'Complete' or 'Completed'. Does the seller really have the right to give him options of changing it to another model or adding money or cancelling the order to get full refund when it is simply their mistake?
Do they not need to honour it since the transaction is essentially complete?
Thanks in advance.
Cheers.
My father has recently been looking for a new camera. He's decided on a Sony camera. Last week (Friday), he stumbled across CameraSky which sold this camera for a significantly cheaper price - with a discount. He called me up and sent me the link and asked me to check to make sure there's no catches with the price and that this website is legit. (English isn't his first language).
I checked for him and made sure everything was fine. The price displayed was $987.90AUD. We added a few extra things and proceeded to paying. Credit card payment had a surcharge of 1.5% so he opted to do a direct bank transfer. He completed this action after he received instructions from an automated email and received an invoice along with an order number that matched his original order number.
The invoice clearly listed the price, which was $987.90, and also other things he's purchased.
Today, he called me up again and told me he had received an email from CameraSky again. This is the email below:
'Hi ,
We sincerely apologize for the inconvenience this has caused you. We regret to inform you that we will not be able to ship your order as originally priced. A staff of ours had used the wrong currency while updating our product prices thus causing our website to display the wrong amounts.
Rest assured that significant measures have been taken to ensure that this does not happen again. We are truly sorry about this error.
The updated price in our website for Sony Cyber-shot DSC-RX100 V Digital Camera is $1,254
Unfortunately, we won't be able to cover the price difference. You have the option to change to other models and add money or cancel the order and get a full refund. Again, our sincerest apologies for the inconvenience this has caused and we hope you will give us another chance to serve you better.
Sincerely,
CameraSky AU Team
My question is this...
1. Do sellers and retailers legally have to honour their cheapest advertised price under Australian Consumer Law?
2. In this case, it really wasn't 'multiple price tags' but it was a very simple price tag that said $987.90 and it was '30% off' but can they simply did not honour the price that was advertised?
3. He has already paid for this and has already received an invoice, I would believe the transaction is considered 'Complete' or 'Completed'. Does the seller really have the right to give him options of changing it to another model or adding money or cancelling the order to get full refund when it is simply their mistake?
Do they not need to honour it since the transaction is essentially complete?
Thanks in advance.
Cheers.