Australia's #1 for Law

Join 150,000 Australians every month. Ask a question, respond to a question and better understand the law today!

VIC Has Retailer Breached Any Australian Consumer Law Rights?

Discussion in 'Australian Consumer Law Forum' started by Zeina, 1 August 2016.

  1. Zeina

    Zeina Member

    1 August 2016
    Likes Received:
    Hi There.

    I purchased a dress online for $220 from an Australian Retailer (Based in NSW). My payment went through and the money was deducted out of my account.

    A few hours later, the seller had emailed me saying that they had advertised the dress for an incorrect amount on their site and that the dress is actually $420. They went on to say they had refundedt the money and it would take 3 days for the refund to reach my account without even asking me first or offering me other options.

    They also advised that if I wanted the dress, I would now have to repurchase it for $420? What are my Australian Consumer Law rights? Has the company breached anything?

    Are they still obliged to send me the dress for the amount I originally purchased it for?
  2. Sophea

    Sophea Guest

    Hi Zeina,

    If this was an isolated product that was incorrectly priced, it was likely an error. In such a case, it is open to a retailer to deal with the situation in accordance with their individual store policy which should be found in their website Terms and Conditions. A store may or may not honour the incorrect price depending on their policy. They are not however required by law to honour the sale of an incorrectly priced item.

Share This Page