VIC Gym cancellation - no contract

[Veeleef]

Hi
I have been a member of a gym that has no contracted time to complete before cancellation is allowed, basically I signed up to a month to month membership with no lock in minimum time.
I emailed in March (26) about a suspension until opening again (due to lockdown). This was responded to and confirmed until April. In April (14) I started getting charged again.
I emailed in May (21) questioning to be still under suspension, email was not responded to.
I emailed in July (2) questioning a refund for the missed suspensions, email was not responded to.
I emailed in July three more times (twice on the 10, once on the 16), and have not received a response to any of them.
Currently I have had payments coming out since mid-April with no response to emails, what can I do about this?
It is through direct debit and the bank says they cannot cancel this, the gym company has to.
Thank you for any advice.
Vee

 

[Rod]

Read this: Cancelling a direct debit on a statement account - Consumer Action Law Centre

Write to your bank so you have evidence cancelling the direct debit. Tell the bank they will be responsible for all losses you incur if they fail to follow your instructions.

This can have consequences for your GYM contract and cannot comment on that aspect.