I got a quote from DHL to ship some product from America to me in Townsville. The written quote was for $1,597.07. I have just received a bill from them for close to $3,000 for the job. We called them and told them of the quote and they even have a copy of the written quote but still say we owe them the $3000. If we were told the job would cost $3000, then we wouldn't have done it because the final cost of our product, (cost of product plus shipping cost) would make them to costly to sell. We would actually lose money.