I had paid a deposit of $2000.00 for surgery and another $200.00 for the consult fee to a Plastic Surgeon for a breast augmentation. Due to health reasons, i am no longer able to undergo the surgery and sent them an email stating this and for a possible refund of the deposit. They are refusing to refund the money even though an email did state this is non refundable, although given this, i have not signed any consent, registration or any documents at all, have not had any consultations with the doctor and have given more than 2 months notice of cancellation. Can they continue to refuse the money even though there has only been communication through email? Under Contract Law, is this a form of entering of contract even though I have not signed anything? Is there anything I can do to get the deposit back through Australian Consumer Law?