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QLD Dealership Refuse to Refund Car Deposit - No Signed Contract - Legal?

Discussion in 'Australian Consumer Law Forum' started by KDru, 8 October 2015.

  1. KDru

    KDru Member

    8 October 2015
    Likes Received:
    A local car dealership asked for $1000 deposit to secure a vehicle that we were interested in purchasing based on having a test drive first. The vehicle was not yet in stock and needed to be delivered. Upon test driving the vehicle we decided it wasn't for us and asked for our money back. The only documents the car yard have are emails, we did not sign any paper work. Now the owner of the car yard is saying that we are not entitled to our refund... Is this legal under Australian Consumer Law?
  2. JS79

    JS79 Well-Known Member

    2 October 2015
    Likes Received:

    A few questions for you:

    1. Did you get provided with a receipt?
    2. Do you have evidence (emails) to suggest that you only want to go through with the purchase if you were happy with the car after test driving it?
    3. Do you have any evidence (emails) that suggest they would be willing to refund your deposit?
    4. After paying the deposit, how long was it before you test drove the car?

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