Hello, I bought a car from a well-known vehicle dealer in Melbourne. I do not live in VIC myself. When the car was delivered, I found out the date of manufacture was different to the one stated by the salesman and in the contract. I contacted the dealer and they offered me to return the car within 7 days to them for a full refund. However, I was asking the car to be replaced, as I am from another state and my family relies on this car every day. They do not have a car of this year at the moment, they said.
I stated I was ready to wait until they do have it in stock. This was ignored. Also, talking about a full refund, they did not want to refund initial delivery fees (not part of the contract), nor subsidise the vehicle return delivery to them either.
The week is over - I could not organise the delivery in time. I asked them to give reasonable time for that - eg. 28 days - they ignored this as well.
What are my options under Australian Consumer Law? Do I lodge a claim in the state where I live?
Thanks.
I stated I was ready to wait until they do have it in stock. This was ignored. Also, talking about a full refund, they did not want to refund initial delivery fees (not part of the contract), nor subsidise the vehicle return delivery to them either.
The week is over - I could not organise the delivery in time. I asked them to give reasonable time for that - eg. 28 days - they ignored this as well.
What are my options under Australian Consumer Law? Do I lodge a claim in the state where I live?
Thanks.