Hi I recently opened a savings bank account on line with Westpac and as usual I had to attend a branch to register my signature. The person doing the paperwork seemed very confused as to the process and was in and out of the room a lot. After an hour of mucking about he said we were done. I was not confident of what had been done so I asked for a copy of the document I had signed. He went off and after a while told us that he had copied the document but couldn't give it to me as it contained customer information. He said all he could give me was a welcome letter. Obviously I questioned that this could be correct that I could not have a copy of what I had just signed. In short is this legal?