In Nov 2015, Sensis posted our small business a letter saying they had made changes we requested to our ad and to please approve online. We had no prior communication with them, had made no requests and had not agreed to any advertising at all for 2016.
They commenced billing for an unauthorized ad from Nov and have relentlessly sent demands for payment. I have now made 12 phone calls since January and have repeatedly been advised that our contact notes show a 100% credit has been requested but not yet approved and they will contact me in 24-48 hrs.
They never fulfil their promise of contact and after 3 months of promises to remove the unauthorized charges, I am receiving demands for escalating amounts that after only 4 months are now double any annual agreement we have ever had.
Are these charges illegal under Australian Consumer Law if we have no signed contract? How do I force them to remove the charges and cease harassing me with demands for payment?
Thanks
They commenced billing for an unauthorized ad from Nov and have relentlessly sent demands for payment. I have now made 12 phone calls since January and have repeatedly been advised that our contact notes show a 100% credit has been requested but not yet approved and they will contact me in 24-48 hrs.
They never fulfil their promise of contact and after 3 months of promises to remove the unauthorized charges, I am receiving demands for escalating amounts that after only 4 months are now double any annual agreement we have ever had.
Are these charges illegal under Australian Consumer Law if we have no signed contract? How do I force them to remove the charges and cease harassing me with demands for payment?
Thanks