We had a Glazier replace 3 Double Glazed windows in our Conservatory roof. The job was botched and had to be re-done, and the quoted $3,250 paid in full immediately. We then noticed 3 further Windows which cracked within 12 hours of the job, one of which was pointed out to us at the time of the install by the glazier. The glazier refused to acknowledge the fault but offered to discount the replacement windows. We accepted and paid a 50% deposit. The Glazier is now refusing to do the job because of the danger of breaking more panes and has offered only a partial refund of the deposit. We believe we should be compensated for the damaged windows quoted at $3,500, and of course demand the full refund of the deposit of $1,750 a total claim of $5,250 Our question is - are we within our rights under Australian Consumer Law to make this demand?