I have purchased a custom t-shirt online where you can upload a photo to be printed on the shirt, I've sent the seller a simple email requesting them not to crop the photo, they emailed back confirming this. When the shirt arrived I found that they did not honor my request and cropped the photo. I've contacted them to let them know what has happened, they got back to me admitting they made a mistake and offered a 20% refund or free replacement, so I agreed to the replacement thinking the 20% refund is a joke, having said this I've also opened up a dispute via paypal for protection (not knowing at the time that PayPal does not offer protection for custom made products). Seller emailed asking me to cancel the dispute so they can send replacement shirt. I told them to send me a photo of the new shirt and if I am happy with it I'll cancel the dispute and they can mail it off. Seller emailed back saying they cannot do this, so I asked for a refund instead. Seller says they cannot issue a refund and let PayPal decide what to do. Later I find out that PayPal has decline my rights to a refund for a faulty product. I was horrified! It is my belief that customers are entitled to a refund under Australian consumer law if they are not happy with the product. Seller has not said anything to me saying that I could send the faulty shirt back to them. I have contacted the ACCC about this and is now awaiting their response. I'd like to see what your opinion to this situation are? Am I in the wrong or is the seller in the wrong for not complying with Australia law?