I have read that "... services will be provided within a reasonable time" is a consumer guarantee. Does this reflect the Sale of Goods Act? I bought a chair that is customised with a woolen upholstery. NZ wool and a light blue - nothing I would have thought it difficult to come by or to fit. In any case, the company Chicicat has indicated a lead time of 10-12 weeks (this was not evident until after the order was completed online). After 13 weeks, an ETA has not been provided as requested. What is a reasonable time to wait? Under contract law, can Chicicat contract away my rights? eg. in their terms in conditions I cannot hold them to their lead time? Thank you.