Post about a Bad Experience with a Company - Defamation?

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J

jas

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Hi
Is it ok to post about a bad experience with a company and the way they handled your case or accounts? Is this defamation?
 

Paul Cott

Well-Known Member
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26 May 2014
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Ballarat, Victoria
Jas,

Generally companies (assuming it is an actual company as such and not for example, a firm or a partnership) cannot be sued for defamation. But there are some rarer actions a company as such could have for such statements.

Individuals can sue for defamation though. Of course, truth is a defence.

So it is in general ok to do so but I would be careful. You would be unlucky to get into trouble legally here. But there are other less legally risky avenues to express such grievances such as just not dealing with or recommending them to anyone.
 
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Toqual

Well-Known Member
10 July 2014
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It is not defamation if true. Ensure you do not exaggerate, change the story etc. Also, do not use it to aggravate the subject.
 

Tim W

Lawyer
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28 April 2014
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Jas,

Generally companies (assuming it is an actual company as such and not for example, a firm or a partnership) cannot be sued for defamation.
Even if defamation is not available, if what you say (eg on social media) is untrue (even a little bit),
then there is also a tort called "injurious falsehood", in which the company may be able to found an action.

If you must say something, then choose your actions, and your words, carefully.