Looking for advice on how I should respond to this email from the immigration agent/lawyers that have been dragging my visa filing out for 9 months, starting June 2019 (they represented us with my sons' student visas and my student guardian visas, which were granted in June 2019):
"Notwithstanding this, after much consideration and discussion with K...., C..... and my team, we wish to terminate our agreement for services with you.
We will be sending you a copy of your file, over the weekend (in series of emails, due to the size of the files). This file will include:
Despite the time spent on your file I will be returning you the full amount of the professional fees paid in the sum of $3,300. Please advise the bank details that you would like this refund sent to.
Following disclosure of this file, we will complete no further work and will not communicate with the Department of Home Affair on your behalf, for any reason.
Whilst I understand your frustrations, my team had your first application approved, however your recent defamation of myself and my company since starting your second application, gives me no other choice but to cease representation and commence proceedings against you in the Supreme Court, unless:
At all times we have been very pleasant on the phone and via email, keeping you updated and requesting further evidence from you.
I look forward to receiving your bank details and you actioning the above request."
As with many other occasions, the files were not sent to us. I took down the google review. Frustrating as it was to warn others of the obviously fake reviews, over 200 (yet on average 10-72 for other Brisbane agents) and penned in such a similiar way that clearly written by native English speakers, not the foreigners seeking visas. They lured me in with "look at our fabulous google reviews and nobody can fudge those". They can. Sending out emails like this to anyone who writes a less favourable review. I've reported it to google so I'll leave it up to them now.
Moving forward, my current lawyer has rightly warned me to tread carefully as I do not want a defamation on my file while pursuing my return residency.
So, how do I respond to this email? I don't see much hope in getting the files or the money back. The email was clearly a standard, cut and paste, with my details entered in another size and font. His style has been all sell, sell, sell then not delivering the last portion, dragging it out with lots of excuses, then phone calls that were far from "very pleasant".
Cheers,
Allyson
"Notwithstanding this, after much consideration and discussion with K...., C..... and my team, we wish to terminate our agreement for services with you.
We will be sending you a copy of your file, over the weekend (in series of emails, due to the size of the files). This file will include:
- Correspondence since August 2019;
- Past visa applications; and
- Draft visa condition waiver request (free of charge).
Despite the time spent on your file I will be returning you the full amount of the professional fees paid in the sum of $3,300. Please advise the bank details that you would like this refund sent to.
Following disclosure of this file, we will complete no further work and will not communicate with the Department of Home Affair on your behalf, for any reason.
Whilst I understand your frustrations, my team had your first application approved, however your recent defamation of myself and my company since starting your second application, gives me no other choice but to cease representation and commence proceedings against you in the Supreme Court, unless:
- All defamatory reviews and/or comments online about me and my company are removed; and
- You agree to not defame me or my company any further, in the public domain.
At all times we have been very pleasant on the phone and via email, keeping you updated and requesting further evidence from you.
I look forward to receiving your bank details and you actioning the above request."
As with many other occasions, the files were not sent to us. I took down the google review. Frustrating as it was to warn others of the obviously fake reviews, over 200 (yet on average 10-72 for other Brisbane agents) and penned in such a similiar way that clearly written by native English speakers, not the foreigners seeking visas. They lured me in with "look at our fabulous google reviews and nobody can fudge those". They can. Sending out emails like this to anyone who writes a less favourable review. I've reported it to google so I'll leave it up to them now.
Moving forward, my current lawyer has rightly warned me to tread carefully as I do not want a defamation on my file while pursuing my return residency.
So, how do I respond to this email? I don't see much hope in getting the files or the money back. The email was clearly a standard, cut and paste, with my details entered in another size and font. His style has been all sell, sell, sell then not delivering the last portion, dragging it out with lots of excuses, then phone calls that were far from "very pleasant".
Cheers,
Allyson