I was a member of a gym called Zest and i was on a weekly contract, i signed up with them in 2004 and the company went into administration around 2007 or 2008 or around that time. So one day when i turned up they told me that the company was in administration but they allocated a new gym location in the same suburb for the current members.
This location didn't have the name or any insignia of a business name. So i went to this location a few times but one day when i turned up there was nothing there and the doors were closed. So recently i accidentally had a look at my bank statement and i noticed that money was being withdrawn by a company called GoHealth which is another gym located in the same suburb but a few streets away.
Their location is different to all previous locations mentioned above but in the same suburb. So i gave them a call and they told me that i was a member there on a 13$ fortnightly contract. Apparently what happened was, GoHealth took over Zest and took over all of their assets, including membership contracts from Zest, which according to them is completely legal since that was part of my original with Zest.
When i spoke to GoHealth they had my wrong address since i changed my household, wrong email and wrong phone number because many years have passed and i didn't even know i was contracted with GoHealth so i guess even if they tried contacting me there was little chance they could. In the meantime i was a member of other health clubs but i never once went into GoHealth since i sincerely didn't know my membership was taken over my them.
So they offered me some free time and a permission to cancel my membership but i was wondering if i could get my money refunded under Australian Consumer Law?
This location didn't have the name or any insignia of a business name. So i went to this location a few times but one day when i turned up there was nothing there and the doors were closed. So recently i accidentally had a look at my bank statement and i noticed that money was being withdrawn by a company called GoHealth which is another gym located in the same suburb but a few streets away.
Their location is different to all previous locations mentioned above but in the same suburb. So i gave them a call and they told me that i was a member there on a 13$ fortnightly contract. Apparently what happened was, GoHealth took over Zest and took over all of their assets, including membership contracts from Zest, which according to them is completely legal since that was part of my original with Zest.
When i spoke to GoHealth they had my wrong address since i changed my household, wrong email and wrong phone number because many years have passed and i didn't even know i was contracted with GoHealth so i guess even if they tried contacting me there was little chance they could. In the meantime i was a member of other health clubs but i never once went into GoHealth since i sincerely didn't know my membership was taken over my them.
So they offered me some free time and a permission to cancel my membership but i was wondering if i could get my money refunded under Australian Consumer Law?