ACT Childcare won’t refund bond

Discussion in 'Australian Consumer Law Forum' started by Chill27, 11 January 2019.

  1. Chill27

    Chill27 Active Member

    15 September 2016
    Likes Received:
    I’m hoping someone might be able to provide some advice.

    I recently looked in to changing child care centres for my 2 year old and found a child care near my home. They invited me to see the centre (a quick 20 minute walk through) to see what the centre looks like. It was a nice centre so decided to enrol my child. They offered me a place and sent me forms to sign before I was able to take my child for her orientation. They required me to sign a policy form and pay $1200 in bond fees. The policy states they will not refund for change of mind.

    After taking my child in for her orientation, I noticed an unsafe practice that I really didn’t feel comfortable with. They let the children aged between 2-3 years old have free access to real, adult sized screwdrivers, nuts, bolts and screws. They encouraged my child to play with them and I noted that many children playing with the tools were not using them for their intended purpose i.e. using the screwdrivers to tighten screws. They simply used them as a toy.

    I didn’t agree with this and feel really uncomfortable letting my child have free access to play with dangerous tools. Accidents can happen very quickly and can be fatal.

    I spoke to the centre about my concerns and advised that I won’t be sending my child there based on what I saw. They pretty much brushed it off and can’t see why it would be an issue.

    They now won’t refund me the bond because it’s a change of mind and they made me sign the forms before I could come for orientation.

    Is there anything I can do about this? I feel that it’s a little unfair they only offer orientation after I’ve paid, so I’m unable to make an informed decision before I pay them money.

    Thanks in advance.

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