My car was involved in a car accident. It rolled into the water when we were parked on a boat ramp whilst fishing. Of course this has led to suspicion by the car insurance company who sent out their investigation team. This occurred over 10 wks ago. Since, we have had to jump through hoops to collect all information for them including proof of ownership, service history (which was in the car), car registration papers, bank statements, phone records. It's becoming very frustrating! Meanwhile ..no car. Are they allowed to drag this out for so long? Also they are still collecting their monthly payments.