Hi,
If a product fails to meet a consumer guarantee, consumers are entitled to use their legal rights to a repair, refund or replacement under the
Australian Consumer Law (ACL). Remedies for major failures are different from remedies for goods with minor problems. For goods with a major failure, consumers have a right to reject the goods and request either a refund or replacement.
The ACL describes a major failure as the following:
No consumer would have bought the goods if they had known about the problem; or
The goods purchased are not fit for purpose and cannot be easily be made fit for purpose in a reasonable time.
If you require any further assistance on this matter, please do not hesitate to contact me via the link below or at
[email protected] to arrange for an appointment to discuss your options.