Hi everyone, I thought I'd share my experiences thus far:
1) Contacted Ticketmaster Support via the Request for Refund section in "My Account"
2) Response from Ticketmaster fobbed me off to TEG, so I sent the same email to them
3) Whilst there was no response to TEG, I filled in the online form for request for assistance from VCAT
4) Then received an email reply from TEG, stating they're looking into it and will reply shortly (yet to reply, 3 days since that email)
5) VCAT called me, and we discussed options - they stated this should be a definite breach of Section 27, and that Ticketmaster's claims its not their problem is a lie
6) As per VCAT's request, sent a letter detailing a demand for refund, giving 10 business days. VCAT told me to get in touch with them if nothing is forthcoming
7) Ticketmaster replied, again, stating that it is not their problem, and that they can't/won't help me
That's up to date right there.
I'm considering forwarding the letter to TEG, just to cover all bases, but either the VCAT rep or the Ticketmaster rep have no idea what they're talking about, since they're contradicting each other.
Anyone else had any luck?
1) Contacted Ticketmaster Support via the Request for Refund section in "My Account"
2) Response from Ticketmaster fobbed me off to TEG, so I sent the same email to them
3) Whilst there was no response to TEG, I filled in the online form for request for assistance from VCAT
4) Then received an email reply from TEG, stating they're looking into it and will reply shortly (yet to reply, 3 days since that email)
5) VCAT called me, and we discussed options - they stated this should be a definite breach of Section 27, and that Ticketmaster's claims its not their problem is a lie
6) As per VCAT's request, sent a letter detailing a demand for refund, giving 10 business days. VCAT told me to get in touch with them if nothing is forthcoming
7) Ticketmaster replied, again, stating that it is not their problem, and that they can't/won't help me
That's up to date right there.
I'm considering forwarding the letter to TEG, just to cover all bases, but either the VCAT rep or the Ticketmaster rep have no idea what they're talking about, since they're contradicting each other.
Anyone else had any luck?