VIC Boomers v USA Basketball - Misleading Advertising? Right to Refund?

Discussion in 'Australian Consumer Law Forum' started by Newy, 25 July 2019.

  1. Refunddeclined

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    I'm in the same boat as Jezz, request for a refund has been denied. Was advised not to attend thethe ev in order to get refund and now I'm regretting that decision.

    Would appreciate any advice. Would anyone be able to send me the email template they used?

    Thanks
     
  2. Refundrejected

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    Can I ask when you purchased tickets originally? TEG has declined my request for a refund even though I didn’t attend, due to them not having advertised any players yet
     
  3. Refunddeclined

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    @Refundrejected tickets were purchased on the 9th of October. Wbu?

    If you have any proof of the promo materials, please let me know the exact dates

    I called the ACCC about my rights. They told me to email TEG Live stating that they have breached section 18 of the act and to request a full refund.

    Important to note that the law references unintentional conduct, so even if they didn't mean to be deceptive it is about the perceived result.

    If I don't hear back, I will contact Consumer Affair Victoria who will fight this on my behalf.
     
  4. kjafly

    kjafly Member

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    @BlueShirt are you able to DM me your emails or some tips? I contacted teg live prior to the game and they told me to not attend if i wanted to a pursue a refund and now they're telling me that i should have gone and asked for a better seat and if i was dissatisfied with that i couldve asked for a refund on the spot.
     
  5. kjafly

    kjafly Member

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    i can't work out how to DM you - i have two cached links showing the misleading advertising. message me and i'll send them to you! my refund request has been declined as well so would love to share any tips you have
     
  6. Reymar

    Reymar Member

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    Hi Julie, any chance you can share the copies of the promotion from TEG Live with the star players that never made the actual games and with dates when they were published? Thanks in advance!

    I'm also one of the many people that was declined for refund.
    TEG Live said they haven't advertised photos of the players the time we bought the tickets.
    Their excuse is so untrue, the main reason we bought tickets is because we saw Lebron James, James Harden, Steph Curry and other NBA superstars in their advertisements.
    Now we're trying to gather proofs to get back to them.
    Hope you can help us. Thanks.
     
  7. Refunddeclined

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    Hi all,

    My name is Bridget, I have decided to create a Google drive to share all of the evidence and email template with everyone.

    Basketball Tickets – Google Drive

    If people could please email through evidence of the promotional materials they have (ideally with dates) as well as any evidence of TEG advising people not to attend if they wanted a refund that would be really helpful. Any evidence I receive, I will post to the drive for all to access.

    My email is
    b r i d g 9 7 @ g m a i l . c o m
    (I had to post with the spaces, in order to get this posted).

    My next step is to contact Consumer Affair Victoria. I am also willing to pay the $50 filling fee to have this matter heard at VCAT.
     
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