I had an eye test, and ordered and paid for some 3 pairs of glasses by credit card for over $300 in December 2013 at Specsavers. When they arrived a week later they were all blurry and I couldn't see out of them and the optometrist that did my test recommended that I wait till my diabetes was more stable. I was clearly sceptical at how my eyes could change so much in a week so I took his advice and I decided to wait a bit, but forgot to go back. I went back last week and was going to get new glasses and I had already paid from before but was told that it had been too long since I first purchased them, and so my money could not be used for replacement glasses or refunded, so they gave me the frames with the lenses I couldn't read with before and also now. On their website is this information: 2 year quality guarantee** All of our frames and lenses are manufactured in accordance with exacting international standards and we believe them to be of the highest quality. If within 2 years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge. 100% satisfaction guarantee We want you to be completely happy with your purchase at Specsavers Optometrists. If you have any concerns within three months of the date of your purchase we will put it right. No worries, no fuss. So does this mean that the 2 year guarantee is not valid (unless you organise it in the 3 month period)? I couldn't wear them then, and still can't so I felt I was forced to pay more for new glasses as I needed them. I paid for a service I really didn't receive, granted the time period is long but I'm still in the 2 year guarantee period. And the money I paid for the service I didn't get, can I ask for a refund under Australian Consumer Law?