Hi! I had the roof of my house professionally painted by a Brisbane company in 2009, and it came with a written 10year guarantee against the paint fading. Within 2 years it started fading, and in 2013 when it was getting really noticeable, I approached the company asking for someone to have a look at it, to get it redone under warranty. Several persons came out twice to have a look, took photos. I would occasionally email the company asking what was happening, to be told they were in discussions with the paint supplier and other non-committal answers. In Aug last year, I asked them when they were going to fix my roof, as it was by then an absolute eye-sore, to which I received a terse message back saying that the company had changed hands (but not changed name) 2 years previously, and if they did do anything, "it would be out of the goodness of their hearts", not from any legal obligation. I am upset that the original guarantee seems to mean nothing, plus during my dealings of 18months with the "new" company, at no stage did they indicate that they had changed hands, and probably had no intention of fixing my roof. Went to fair trading, who really didn't help very much, except to say that the company would repair my roof "at their own convenience", which I'm guessing will be never.