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QLD Wine Company Sent Extra Items - My Obligations under Australian Consumer Law?

Discussion in 'Australian Consumer Law Forum' started by Banny, 23 October 2015.

  1. Banny

    Banny Member

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    Hi. My wine company sent me 34 bottles of wine instead of 3 due to a 'clerical error'. They would never have known except that they sent me other incorrect items and i rang to change them. Now they want the bottles returned. What are my obligations here under Australian Consumer Law? They have not offered to let me keep any for being honest or anything.
     
  2. JS79

    JS79 Well-Known Member

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    The company made an error. If you can send them back - then send them back.
    Ask them to pay for postage - if they refuse, then say pay for postage or i keep.
     
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  3. Banny

    Banny Member

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    What does the law say i have to do?
     
  4. JS79

    JS79 Well-Known Member

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    The additional bottles you received could be considered unsolicited goods which if requested by the supplier to be returned (they have to notify you within three months of delivery) you have to return them.

    They cannot request payment for these additional bottles but you can not hinder their return.

    Therefore send them back at the company's expense.
     
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