ACT When can you get a non-refundable deposit for a service back?

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AlphaCH7

Member
21 September 2019
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I’m in the ACT and have paid several thousand for a service I have now decided not to proceed with. The company would not have completed any work at this stage, and the deposit was only paid for 2 weeks ago.

I have signed a contract stating that the deposit is non-refundable, and the company is staying this in response to my request for a refund.

Do I have any legal right to get all or part of my deposit back when they haven’t actually provided the service?