Hi,
I recently purchased a filing cabinet over the phone via a retailer and have obviously filled it up over the past couple of months. It has lately become rather full as you would expect and the other day it tipped over, no drawers open or anything. Little did I realise that there is a sticker on the back of the cabinet warning against overfilling.
When I rang up the supplier to complain about this issue, they simply told me this is common for those types of cabinets and I should have paid attention to the sticker - even though I explained to them it was on the back of the cabinet pushed against the wall - how was I meant to see it?
I have done a bit of research into the Australian consumer law and I am feeling this would be a breach of the consumer guarantees as surely it would be reasonable to expect the cabinet to stay upright while holding however many of pieces of paper that could physically fit in it right?
Also the fact of the small, inappropriately placed warning sticker seems grossly inadequate, also the fact the salesperson knew about the issue and didn't inform me just doesn't seem right. When the cabinet fell it also smashed a fairly expensive laptop, would there be any chances I would be afforded damages for that if we can prove the defectiveness? Who should I be speaking to about this to, the retailer or manufacturer?
Any help/advice/point in the right direction would be appreciated.
I recently purchased a filing cabinet over the phone via a retailer and have obviously filled it up over the past couple of months. It has lately become rather full as you would expect and the other day it tipped over, no drawers open or anything. Little did I realise that there is a sticker on the back of the cabinet warning against overfilling.
When I rang up the supplier to complain about this issue, they simply told me this is common for those types of cabinets and I should have paid attention to the sticker - even though I explained to them it was on the back of the cabinet pushed against the wall - how was I meant to see it?
I have done a bit of research into the Australian consumer law and I am feeling this would be a breach of the consumer guarantees as surely it would be reasonable to expect the cabinet to stay upright while holding however many of pieces of paper that could physically fit in it right?
Also the fact of the small, inappropriately placed warning sticker seems grossly inadequate, also the fact the salesperson knew about the issue and didn't inform me just doesn't seem right. When the cabinet fell it also smashed a fairly expensive laptop, would there be any chances I would be afforded damages for that if we can prove the defectiveness? Who should I be speaking to about this to, the retailer or manufacturer?
Any help/advice/point in the right direction would be appreciated.
