Where do I stand? I made an appointment over the phone to have an electrician come and fix our gas heater. The wait was three weeks. On the day of the appointment the tradie arrived without having confirmed the arrangement. He tried to call me 2 hrs before the appointment time but my mobile phone was switched off. There was no other effort made to confirm the appointment time. I no longer required his services so I apologised and told him that the heater was good now and his services were not required. He charged me $100 for a call out and I refused to pay. I had no prior knowledge of this charge. Now I have a bill for $162 as he has forwarded the issue to debt collectors. I am so angry. What do I do?