Hello, In January 2016, I have purchased a second-hand car (2011 Passat, $21k) from a licenced dealership (fixed price, not auction). Within 3 months/ 5,000km warranty, I found out there is a mechanical issue with the sunroof & somehow water is leaking through to the vehicle. I dropped it back in dealership for service (March) and a week later, it was returned as it was 'fixed', but with the first rain, the issue came back. I dropped it again in early June and the car has been with the dealership for 8 weeks! Now the dealership is about to return the car claiming there is no issue, that they have tested it, bla bla bla. On top of it - they have sent me last week email that the car is ready for pick up so we went there and the car was dismantled and not ready at all... They said they wanted to show me they are 'working' on it but it looked more like a bunch of amateurs trying to fix something they have no idea about. I asked them a number of times to provide me details of the service/ qualification but without any response. It seems that it's just a 'mate of mate' trying to perform some kind of service... Where to next? I believe the water leaking issue will continue with the first heavy rain. I do not want to pay for the authorised service from my pocket but as well I do not want to return it to the dealership as it will be there again for 10 weeks without any work done on it. A) Could I get it fixed in authorised service and let them pay for it? Where to next under Australian Consumer Law? B) Or could I get a refund? Do I need some independent report there is an issue with the car + with a refund? I have invested about $3k to the new tyres, missing equipment (e.g. cargo cover) - could I get a refund for it as well? How to get a refund when the dealership is claiming there is no issue with the vehicle? Do I need to take a legal action? Thanks so much for your help.