I am a permanent resident of Australia. My family back in Africa wanted to come and spend Christmas with me this year and booked private accommodation in Rockingham, WA. They booked in May 2014, and paid a deposit of $1000 for the planned accommodation. See bank transfer details below.
59: Beneficiary Customer - Account - Name and Address
> [Moderator Redacted - Personal Information]
> Name and Address: [Moderator Redacted - Personal Information]
> F70: Remittance Information
> BLEE COURT ACCOMMODATION-ROCKINGHAM, WA
Unfortunately, they had to cancel due to my father getting ill. My sister gave over three months advance cancellation notice in writing and requested the refund be paid to me in WA. The lady - Carley [Moderator Redacted - Personal Information] replied saying she will not refund the deposit, as er the terms and she will only refund if she is able to get someone else booked into the same accommodation.
However, my sister did not receive any "terms" or sign any contract from this lady.
I have all the emails pertaining to this entire discussion about the refund and no contract being signed.
I believe, the national hospitality law in Australia refunds you your deposit if cancelled three months in advance.
Please can someone help with this? I cannot afford to pay for a lawyer and for something so straight forward, I am sure that I can legal advice for this and have this lady oblige the refund.
Thanks,
[Moderator Redacted - Personal Information]
59: Beneficiary Customer - Account - Name and Address
> [Moderator Redacted - Personal Information]
> Name and Address: [Moderator Redacted - Personal Information]
> F70: Remittance Information
> BLEE COURT ACCOMMODATION-ROCKINGHAM, WA
Unfortunately, they had to cancel due to my father getting ill. My sister gave over three months advance cancellation notice in writing and requested the refund be paid to me in WA. The lady - Carley [Moderator Redacted - Personal Information] replied saying she will not refund the deposit, as er the terms and she will only refund if she is able to get someone else booked into the same accommodation.
However, my sister did not receive any "terms" or sign any contract from this lady.
I have all the emails pertaining to this entire discussion about the refund and no contract being signed.
I believe, the national hospitality law in Australia refunds you your deposit if cancelled three months in advance.
Please can someone help with this? I cannot afford to pay for a lawyer and for something so straight forward, I am sure that I can legal advice for this and have this lady oblige the refund.
Thanks,
[Moderator Redacted - Personal Information]