Good afternoon.
I have signed up last year for a 12 months gym membership.
On the contract it was very clear that if I have to cancel my subscription before the end there is an exit fee of 50% of the remainder ( however no more detail and no proper cancellation policy )
My employer has recently finished my contract in Victoria and has sent me to another project in NSW ( I have a letter from them to justify) . That means that I have to move and therefore have to cancel my gym membership.
I was hoping that because the decision to cancel the membership was not directly mine, the exit fee would have been waived off but my gym as a commercial gesture is only ready to waive off 50% of the exit fee.
Coud you please advise if this is normal practice or if I should fight to get my exit fee totally waived off ?
My partner is also in the same situation as following me to NSW. Should the exit fee be waived off for my partner too ?
Thanks very much for your help
I have signed up last year for a 12 months gym membership.
On the contract it was very clear that if I have to cancel my subscription before the end there is an exit fee of 50% of the remainder ( however no more detail and no proper cancellation policy )
My employer has recently finished my contract in Victoria and has sent me to another project in NSW ( I have a letter from them to justify) . That means that I have to move and therefore have to cancel my gym membership.
I was hoping that because the decision to cancel the membership was not directly mine, the exit fee would have been waived off but my gym as a commercial gesture is only ready to waive off 50% of the exit fee.
Coud you please advise if this is normal practice or if I should fight to get my exit fee totally waived off ?
My partner is also in the same situation as following me to NSW. Should the exit fee be waived off for my partner too ?
Thanks very much for your help