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SA Australian Consumer Law - Supplier Demanding Payment After 7 Months?

Discussion in 'Australian Consumer Law Forum' started by Judes, 13 March 2016.

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  1. Judes

    Judes Member

    13 March 2016
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    I purchased goods for my Gift shop, made internet transfer payment and received an acknowledgement / receipt of payment from supplier 3 days later.

    7 months followed before hearing from the supplier who said sorry but they made a mistake and, in fact, did not receive any payment from me. I asked the bank to track the payment - but after 7 months the account has since been closed and privacy laws prevent them from giving me any information re that closed account.

    The supplier wants payment. However, not informing me for 7 months has not enabled me to track the payment in a timely manner. They do not wish to negotiate.

    Where do I stand under Australian Consumer Law?
  2. AllForHer

    AllForHer Well-Known Member

    23 July 2014
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    I think you can safely file this under "Your problem, not mine". If they've acknowledged payment was received and you have an e-mail or anything in writing of that acknowledgement, then they're going to have a hard time arguing they didn't receive the payment.

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