consumer affairs victoria

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Consumer Affairs Victoria (CAV) is a government agency that protects and promotes the interests of consumers and is based in the Australian state of Victoria. It is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers, tenants, traders and landlords on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; and enforcing and ensuring compliance with consumer laws. It is a business unit of the Department of Justice and Community Safety.
Consumer Affairs Victoria provides information and advice on issues including renting, buying and selling property, building, shopping, motor car trading, small businesses and clubs and not-for-profits. It licenses or registers (in conjunction with the Business Licensing Authority) and regulates a range of occupations, including conveyancers, estate agents, motor car traders, owners corporation managers, sex work service providers, second-hand dealers and pawnbrokers.

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    VIC Company Owes Me Money - Should I Cancel VCAT Hearing?

    The Company (Partnership) owes me money for failed kitchen reno (19K paid work done 4K max). They have not taken a required insurance (the job if over 16K). After failing negotiations through Consumer Affairs Victoria, I lodged a claim in VCAT. The VCAT hearing scheduled for October 2016. Both...
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    VIC How to Get Real Estate Agents Advertising Fees Back?

    We placed out property up for auction with an agent that quoted and estimated selling price of $1,300,000 on the auction authority form. During the 5 week campaign, the real estate agents led us to believe that all was on track and interest was above average. On the day of the Auction, they...
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    VIC Dispute with Gas Company & Debt Collectors - What to Do?

    Hi All, I'm wondering if someone knows the answer to a question I have around the requirement to prove a debt exists in the first place. Sorry for the long story.... So in 2010, we had a leaking gas meter which we alerted our provider too and they came and fixed it. We then got a very high...
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    VIC Owners Corporation - Common Water Dispute

    Hi, I am an owner of a unit in Victoria. The unit is one of several on a block of land which comprises common land that is managed by the Owners Corporation (OC). A long-standing dispute with the water authority with the OC Manager and Water Authority over common water usage has come to a...
  5. K

    VIC Australian Consumer Law on Refund and Exchange of Sale Items?

    So my boyfriend bought a wallet from a well-known store yesterday on sale and the cashier verbally told him no refunds or exchanges. On the receipt, it says exchange within 14 days. We went back today not even 15 hours later and they said no exchange even though the receipt says within 14 days...
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    VIC Theft and Fraud - Are the Police Doing Their Job Correctly?

    Hi. I need some advice on what is enough evidence for the police to take the next steps in charging an individual, with grounds for prosecution and conviction under criminal law. The individual is a CPA and at the time of the alleged actions was married to a member of the Victorian Police...
    • Bruce265
    • Thread
    • consumer affairs victoria credit card criminal law fraud police theft
    • Replies: 2
    • Forum: Criminal Law Forum
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    VIC Bogus Claim From Redspot Car Rental?

    I rented a 2013 Nissan Almera rental car from Redspot Car Rental at Brisbane Airport on Friday 8/5/2015. Car was returned at 9am on 11/5/13. An inspection was done in my presence. After the inspection, I asked the gentleman if everything was fine and he said “yes, there are no damages so you can...
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    VIC Real Estate Agents - Claiming Contract Not Valid

    Hi All, I hope you can help. Wanting to move to another residential rental property, we found a suitable house and then the following sequence started: Property advertised by agent at $440 per week Submitted an offer and rental application at $420 per week Offer accepted and confirmed by email...
  9. Monksley

    VIC Refund for Laptop - What Else Can Consumer Affairs Victoria Do?

    Hi guys, At the start, I would like to apologise for my bad English. I pre-ordered a laptop from a store in Melbourne and paid whole amount for that ($3000) in cash on 10th of Jan 2015. The store claimed that laptop will be available on 29th of Jan and then have changed ETA about 3 times (from...
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    VIC Gift Card Expiry Not Displayed - Take to VCAT?

    I was given a $100 gift card from my employer. It required me to activate the card within 3 months by either calling a number/or going on-line. I activated it soon after getting it. It also had instructions on the card that I had one year to use it after activation. It expired on 15/11/2014 and...
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