I’m dealing with a pretty bizarre situation with a baby supply store regarding a faulty electric recliner. They’ve already delivered the replacement, but now they are sending aggressive emails demanding that I send a 'photo of proof of destruction' for the old one within 48 hours. They even threatened to come and take back the new chair if I don't comply.
I did some digging and it turns out this is a massive headache for a lot of people. I found a thread on Reddit where someone is going through this exact same thing (you can read it here: reddit.com/r/AusLegal/comments/1qx044v/).
According to Consumer Affairs, I'm not actually obligated to destroy the product or pay for its disposal. Since it's a bulky item (50kg!), the law usually states it's the company's responsibility to collect it if it's faulty. It feels like they are just trying to dodge the disposal fees and manual labor by making me do it.
Has anyone else dealt with a store demanding 'proof of destruction'? How did you handle the threats about reclaiming the replacement?
I did some digging and it turns out this is a massive headache for a lot of people. I found a thread on Reddit where someone is going through this exact same thing (you can read it here: reddit.com/r/AusLegal/comments/1qx044v/).
According to Consumer Affairs, I'm not actually obligated to destroy the product or pay for its disposal. Since it's a bulky item (50kg!), the law usually states it's the company's responsibility to collect it if it's faulty. It feels like they are just trying to dodge the disposal fees and manual labor by making me do it.
Has anyone else dealt with a store demanding 'proof of destruction'? How did you handle the threats about reclaiming the replacement?