QLD Australian Consumer Law - Am I Entitled to Get Deposit Back?

[Wedding canceled]

Hi,

My partner and I had a venue booked and a deposit has been paid. No paperwork was signed and I have had no contact (I have tried to call and email) from the venue since I paid the deposit. Now as this is for the biggest day of life, I think it's unacceptable and would like to go to a more well-known venue.

Question is as I haven't signed anything, am I entitled to ask for my deposit back under Australian Consumer Law?

 

[Tim W]

You can certainly ask.
Understand however that mere change of mind, or loss of confidence in the supplier
do not always and automatically amount to grounds for a refund in the event of a cancellation.

Is it possible that the venue has gone out of business?