Hello,
I need some explanation regarding Australian consumer law. I bought a smartphone (06-Dec-2017) at a Harvey Norman Store which wasn't working properly for last few months and it is completely shut down with 80% battery. I can't turn it back on now. I tried after charging it again but no luck and I checked the charger as well which is working fine. So the problem is with the phone.
I went to the store and told them the issue, they said they will send it to the manufacturer and it will take minimum 14 days, probably more. I can't buy a new phone for just for that duration and asked them to refund so I can buy a new phone.
Australian Consumer law states
I need some explanation regarding Australian consumer law. I bought a smartphone (06-Dec-2017) at a Harvey Norman Store which wasn't working properly for last few months and it is completely shut down with 80% battery. I can't turn it back on now. I tried after charging it again but no luck and I checked the charger as well which is working fine. So the problem is with the phone.
I went to the store and told them the issue, they said they will send it to the manufacturer and it will take minimum 14 days, probably more. I can't buy a new phone for just for that duration and asked them to refund so I can buy a new phone.
Australian Consumer law states
- "If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can: get it done elsewhere and pass on the costs to the business, ask for a replacement, ask for a refund, recover compensation for the drop in value below the price paid"
- "When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund"