Hey folks,
My partner and I recently went to visit my family in the UK for 3 months, and we had someone staying at our apartment looking after things. On our return, we received a water bill covering the same months we were away, and the usage was through the roof; 10 x higher than an average month, coming in at over $400 for the quarter. Ouch.
We have speculated the usage might be due to a constantly running toilet which we're now rushing to have fixed. My question is, where do we stand under Australian Consumer Law in terms of paying/not paying this huge excess usage bill for an unknown leak during our time away?
Many thanks in advance, we really appreciate your expert advice.
My partner and I recently went to visit my family in the UK for 3 months, and we had someone staying at our apartment looking after things. On our return, we received a water bill covering the same months we were away, and the usage was through the roof; 10 x higher than an average month, coming in at over $400 for the quarter. Ouch.
We have speculated the usage might be due to a constantly running toilet which we're now rushing to have fixed. My question is, where do we stand under Australian Consumer Law in terms of paying/not paying this huge excess usage bill for an unknown leak during our time away?
Many thanks in advance, we really appreciate your expert advice.