Hi Folks,
Last week i had my car serviced by the same dealership i purchased my used car from; it's part of the warranty deal.
The car has since blown an engine whilst driving on a short holiday. When the RAC arrived they informed me that the radiator caps where incorrectly fitted and the coolant had drained, causing the vehicle to over heat. They also put the wrong engine oil in.
I had the car towed back to the dealership and they have informed me I need a new engine. I believe they should replace the engine after a faulty service provided, but of course they don't believe it's there fault and we are now entering negotiations as to who should pay.
Am i within my rights under Australian Consumer Law to expect the dealership to replace the engine?
Thank you
Last week i had my car serviced by the same dealership i purchased my used car from; it's part of the warranty deal.
The car has since blown an engine whilst driving on a short holiday. When the RAC arrived they informed me that the radiator caps where incorrectly fitted and the coolant had drained, causing the vehicle to over heat. They also put the wrong engine oil in.
I had the car towed back to the dealership and they have informed me I need a new engine. I believe they should replace the engine after a faulty service provided, but of course they don't believe it's there fault and we are now entering negotiations as to who should pay.
Am i within my rights under Australian Consumer Law to expect the dealership to replace the engine?
Thank you