I'm a victim of credit card fraud from Coles Financial Services. I've immediately reported it to my bank who is still investigating the matter but for now returned my funds. They continued to process charges on my account until it ran empty. I have no business with CFI but somehow they emptied me and my wife's account using both our card numbers.
I have tried to get in touch with CFI and Coles but they can't bothered but purely tells me to contact my bank. I want them to compensate me for the trouble having spent +10 hours on trying to solve this and for not being able to access my funds for 1.5 weeks.
Do I have a legal case for compensation or what should I do? I'm shocked about the lack of attempt from Coles to help in this situation. Not even an apology or attempt to help or somehow help, so we could pay for our groceries while they had stolen our funds.
I have tried to get in touch with CFI and Coles but they can't bothered but purely tells me to contact my bank. I want them to compensate me for the trouble having spent +10 hours on trying to solve this and for not being able to access my funds for 1.5 weeks.
Do I have a legal case for compensation or what should I do? I'm shocked about the lack of attempt from Coles to help in this situation. Not even an apology or attempt to help or somehow help, so we could pay for our groceries while they had stolen our funds.