training refund policy

[nose]

is a training org allowed to simply apply a refund policy as law? someone pays for a course up front, $3000 +, gets first module workbooks etc in post, fails to complete any of the it ( due to illness) and has no contact or any other resources sent to her. Org claims that their policy , which was a tick in a box , I agree to bla bla bla, allows them to keep her monies because she was enrolled in their books even if she didnt get any tuition or resources. Fair trading writes to them and they return saying thats their policy and she agreed so no refund.

How much can a policy be law ?

 

[Rod]

Sounds like the policy is incorporated into the contract. It may then be enforceable. Need to look at all the terms closely to see if there is any way out. If the course is in some way accredited speak with the organisation that does the accreditation to see if they have a get out clause for students who become ill.