I ordered an item from an overseas company total value of $153. This was ordered on November 2016 but only arrived January 30 2017, due to the company's shipping problems.
I only ordered 1 item but received 2 items instead. One was marked as a sale item and one was marked as a sample item. Can I legally keep the items if the company won't arrange for shipping and handling for the item to be sent back?
I already contacted them about it, and they were grateful by my honesty. However it seems that the intended recipient of the item is in Europe and it would cost $150 via AusPost to send it.
How long do I have to give them to arrange the return before I can legally claim it?
I only ordered 1 item but received 2 items instead. One was marked as a sale item and one was marked as a sample item. Can I legally keep the items if the company won't arrange for shipping and handling for the item to be sent back?
I already contacted them about it, and they were grateful by my honesty. However it seems that the intended recipient of the item is in Europe and it would cost $150 via AusPost to send it.
How long do I have to give them to arrange the return before I can legally claim it?